Privacy Policy

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Who We Are

Healthcare Resource Company Ltd ("HRC Care", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information about:
 
  • People receiving residential care and supported living services
  • Family members and representatives
  • Job applicants, employees, and agency workers
  • Website visitors and others who contact us
 
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
Company Name: Healthcare Resource Company Ltd (HRC Care)
Registered Office: Unit 4 Grovelands Boundary Way, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7TE
Company Number: 12405607
ICO Registration Number: ZB524762
Data Protection Officer: Adesua Ojeikere
Telephone: 01908 223336
 

Information We Collect

We collect and process personal information necessary to deliver our services, meet legal obligations, and maintain safe and effective operations.
 

A. Personal Information

  • Full name, date of birth, address, email address and contact details
  • Identification documents (passport, driving licence, NI number)
  • Employment, qualifications, and references (for staff/applicants)
  • Health, medical, or care-related information (for residents and clients)
  • Financial, payroll, or billing details
  • Emergency contacts and next of kin
  • Demographic data (e.g., nationality, gender, preferred language)
  • Special category data such as health, religion, or ethnicity (only when necessary for care or employment)

B. Automatically Collected Information

  • IP address, browser type, and device information
  • Website analytics and usage data (via cookies and tracking tools)
  • Location data (if you enable this on your device)

C. Information from Third Parties

  • Healthcare professionals, local authorities, and regulators (e.g., NHS, CQC)
  • Recruitment platforms (Indeed, Reed, CV Library, etc.)
  • Background check providers (e.g., DBS)
  • Payroll, HR, and IT service providers
  • Social media or marketing partners (e.g., Google, Meta)
 

How We Use Your Personal Data

We use your information to:
  • Provide residential care and supported living services
  • Manage recruitment, HR, and payroll
  • Communicate with you and respond to enquiries
  • Comply with legal, regulatory, and safeguarding duties
  • Maintain accurate business and care records
  • Process payments or contracts
  • Send updates, newsletters, or marketing (with consent)
  • Improve our website, systems, and services
We will never sell your data and only share it where lawful and necessary.
 

Legal Basis for Processing

We process personal data under one or more of these lawful bases:
  • Consent – you have given clear permission
  • Contract – needed to fulfil or manage a contract (e.g., care or employment)
  • Legal Obligation – required by law or regulation (e.g., CQC, HMRC)
  • Vital Interests – to protect life or prevent harm
  • Legitimate Interests – for essential business operations and service improvement (balanced against your rights)

 

Data Retention

We keep personal information only for as long as needed to:
  • Deliver services or fulfil contracts
  • Meet legal, financial, and regulatory requirements
  • Resolve complaints or disputes
Once no longer required, data is securely deleted or anonymised.
Our full data retention schedule is available upon request at ade@hrclocums.co.uk.
 

Sharing and Disclosure of Personal Data

We may share personal information with:
  • Healthcare professionals, partner agencies, and care teams
  • Local authorities, NHS bodies, and regulatory organisations (e.g., CQC)
  • DBS and vetting providers
  • Payroll, HR, and accounting partners
  • IT, website, and data-hosting providers
  • Professional advisors (legal, insurance, auditors)
  • Analytics and marketing providers (Google, Meta, etc.)
All third parties operate under confidentiality agreements and data protection obligations.
 

Safeguarding and Security Measures

We take data protection seriously and have safeguards in place including:
  • Encrypted storage and secure networks (SSL/TLS)
  • Restricted access to authorised staff only
  • Firewalls, anti-virus, and monitoring systems
  • Regular staff data protection and confidentiality training
  • Secure deletion of data when no longer required
We continually review our systems to prevent unauthorised access, alteration, or loss of information.
 

International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate legal safeguards (e.g., Standard Contractual Clauses) are in place to protect your rights.
 

Your Data Protection Rights

Under UK GDPR, you have the right to:
  • Access your personal data
  • Request correction of inaccurate information
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Request data portability (receive a copy in a transferable format)
  • Withdraw consent at any time (where applicable)
To exercise your rights, please contact:
 
We may request proof of identity before processing your request.
 

Marketing Preferences

We may occasionally contact you with information about our services or updates:
  • Based on your consent, or
  • Under our legitimate interests (for relevant and non-intrusive communications)
You can opt out anytime by contacting ade@hrclocums.co.uk or using the "unsubscribe" link in emails.
 

Consequences of Not Providing Data

If you choose not to provide certain data, we may be unable to:
  • Provide care or services you request
  • Fulfil employment or service contracts
  • Meet legal or regulatory requirements

 

Updates to This Policy

We may update this policy periodically.
The most recent version will always be published on our website
 

Complaints

If you have concerns about how we handle your data, please contact our Data Protection Officer first.
If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
www.ico.org.uk
0303 123 1113
 

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide useful information to improve user experience.
 
Cookies can:
  • Remember your preferences and settings
  • Help you stay logged in
  • Analyse how visitors use the site
  • Personalise content or advertising

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